Online Order, Return & Exchange Policy
PRICING POLICY
Polikimas Jewellers Sdn Bhd & Kedai Emas Jauhari Sdn Bhd reserves the right to make amendments to this website at any time, including but not limited to product prices, items, and services displayed.
Prices and products listed on the Polikimas Jewellers & Kedai Emas Jauhari Online Store may differ from those offered at Polikimas Jewellers & Kedai Emas Jauhari physical outlets as promotions and campaigns may vary.
Polikimas strives to ensure all prices displayed online are accurate and updated. However, due to fluctuations in precious metal and gemstone markets, prices may change without prior notice. In the event of any pricing system error, Polikimas reserves the right to cancel the order and issue a refund according to company policy.
RETURN & EXCHANGE POLICY
Polikimas prioritizes strict quality control to ensure all items are delivered in excellent condition. This exchange policy applies only to items purchased through our online store.
If you receive a product that is incorrect or defective, please contact our Customer Service Hotline at +6011-55864567 or email us at [email protected].
Requests for exchange must be submitted within two (2) days from the date the item is received.
Acceptable Reasons for Exchange:
Item received is defective
Incorrect item received
Returned items must be unused, in original condition, and complete with receipt and packaging. Polikimas will inspect returned items before approving an exchange.
Return shipping cost is borne by the customer unless the item received was defective or incorrect.
Customers are strongly advised to record an unboxing video upon receiving and opening the parcel.
Exchange is limited to the same design and subject to stock availability.
If the exchange item price is higher, customers must pay the price difference.
If lower, an e-coupon will be issued for the balance.
Exchange processing timeline: 7 – 14 working days after item is received.
Non-Returnable Item for Exchange/Refund:
Change-of-mind, damages caused by customer misuse or wear-and-tear are not accepted.
Gold bars, gold dinars and diamonds are not accepted for exchange and or return.
For pre-order or customize products are not accepted for exchange and or return.
Incorrect size (Please get advice for your size from us before ordering)
ORDER CANCELLATION POLICY
Order cancellations are not allowed once the order has been submitted.
Exchange Procedure:
Contact our Customer Service at +6011-5586 4567.
Complete the online Exchange Request Form. Processing may take up to three (3) working days.
Once approved, you will receive instructions in WhatsApp to return the item.
DELIVERY & SHIPPING POLICY
Currently, Polikimas Online Store delivers within Malaysia only.
Processing & Delivery Time:
Order processing: 2-3 working days
Orders placed today will be shipped on the next scheduled delivery.
Estimated delivery timeline:
Klang Valley: up to 3 working days
Peninsular Malaysia: up to 5 working days
East Malaysia: up to 7 working days
Delivery times may vary during campaigns or peak seasons.
In case of lost parcels, Polikimas will work with courier partners to investigate before reimbursement.
Customers must ensure someone is available to receive the parcel.
If delivery fails due to incorrect address or unavailability, the parcel will be returned and additional delivery fees may apply.
CLICK & COLLECT POLICY
Customers may choose to self-collect online orders at:
Polikimas HQ Showroom
No. 71, Jalan Melati, 28400 Mentakab, Pahang Darul Makmur, Malaysia
Collection hours:
Mon – Sat: 9am – 6pm
Closed on Sundays
Special arrangements may be considered subject to approval.
Prior appointment is required 2 – 3 days in advance.
Walk-ins without confirmation may be refused if order is not ready.
Orders will be ready for collection within 2 – 3 working days after purchase.
